Refund Policy

1. Overview

This Refund Policy explains how cancellations and refunds work for Twivo's paid plans: the Monthly Subscription (€9.99 per month) and Lifetime Access (€49.99 one-time). All payments are processed by Lemon Squeezy, our merchant of record, and refunds are issued through Lemon Squeezy to your original payment method.

2. 14-Day Money-Back Guarantee

If Twivo is not right for you, you can request a full refund within 14 days of your first payment for either plan. No questions asked.

3. Monthly Subscription

You can cancel your Monthly Subscription at any time from the Billing section of your dashboard or the Lemon Squeezy customer portal. Cancellation stops all future renewals, and you keep access until the end of the billing period you have already paid for.

Beyond the 14-day guarantee on your first payment, renewal payments are not refunded for partially used months, except where required by law or in case of a billing error such as a duplicate charge.

4. Lifetime Access

Lifetime Access is a one-time payment with no renewals. It can be refunded in full within 14 days of purchase. After 14 days, Lifetime Access purchases are non-refundable, except where required by law. When a Lifetime Access refund is issued, access to the Twivo workspace ends.

5. How to Request a Refund

Email hello@twivo.co from the address you used at checkout and include your order number from the Lemon Squeezy receipt. We aim to respond within 2 business days. Approved refunds are processed by Lemon Squeezy and usually appear within 5–10 business days, depending on your bank.

6. Your Statutory Rights

Nothing in this policy limits any rights you have as a consumer under applicable law, including EU consumer protection law.

7. Contact

Questions about billing or refunds: hello@twivo.co. Service provider: Dimitrios Nikolovgenis, Greece.